Frequently Asked Questions

The Questions we get asked quite a bit.

What are your Opening Hours?

A. 8.30am-5pm, Monday to Friday.

We close between Christmas and New Years and on Bank Holidays, but otherwise we are here & at your service.
 
Is there a Minimum Order Value for Collections?

Nope!

Well, we figured if you are making the effort to come and see us and all…
 
How long before I can collect the order I just placed?

We ask for a minimum of 1 hour in order for Despatch to prepare your order.

 
I have an issue with a Niglon product which I bought, what should I do?
Please see our Help page for more guidance on what to do here.
 
I’m looking for a datasheet on a product, can you help?

All our datasheets are kept on our secondary site which you can access from the Niglon ecommerce login landing page, or alternatively by clicking here at niglon.co.uk

If after searching you still cannot find what you are looking for, please request a datasheet using the form provided on the secondary site or by emailing customerservices@niglon.co.uk
 
What Discount do I get off your Trade Pricelist?

All discounts relevant to your account should already be visible on the website.

If in doubt then please do not hesitate to call, and one of our Sales team will assist.

 
Can you tell me the procedure for Stock Cleanses and Returns?

Please contact our Customer Services team and refer to our Terms & Conditions of Sale for guidance on our stock cleanse policy. The Returns procedure can be found on our Returns Page
 
I have an idea for a product which I would like to develop further, would you be interested in discussing it further?

Of course we would!

We are always on the lookout for innovative product ideas, and have successfully developed several over the years, bringing them from the drawing board to the electrical wholesaler’s shelves. Please don’t hesitate to get in touch at enquiries@niglon.co.uk